First, be patient, the person that has an answer for you may be busy at the moment. Then please continue being patient as that person may be in another time zone. Be polite and gentle or you may be politely ignored. If nobody answers, it may just be that nobody knows the answer. You will have to do some research on your own. The Eclipse newsgroups are a good place, as well as Eclipse's Bugzilla system. Remember that search engines are your best friends, and good luck! For those that have some idea of a possible solution, please do not hesitate to speak up!
Note also that not every project has experts or users who idle on IRC. So, here's a few other ways to get help:
1. Read the FAQs: Eclipse FAQs, Graphical Eclipse FAQs (these FAQs have screenshots accompanying you to guide you to the possible solution), More FAQs
2. Learn about the tools/projects you use from their websites or wiki pages
3. Ask a question on the newsgroups
4. Submit a question / discuss an issue / keep up to date in the mailing lists
5. Browse source code in CVS to find an existing solution
6. Read the online ISV help docs and APIs at help.eclipse.org
7. Read articles, blogs, and other resources
8. Watch videos of demos, walkthrus, and howtos
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